REGARDING SAFE TRADING
1. Important Security Elements in Online Shopping?
Contrary to popular belief, users' credit card information is often stolen in physical environments, not during online purchases. Therefore, be careful when using your credit card in daily life, do not give your credit card number, expiration date and CVC (Security number) number to others. E-commerce sites, which take precautions against fraudsters who try to shop with stolen credit card information in physical environments such as restaurants and stores, contact the real owner of the credit card as soon as they catch these fraudsters. Please cooperate in such cases. Check the statement information at the end of the month carefully and contact the companies for purchases that do not mean anything to you.
Choose companies you know when shopping online. Choose sites that have an information line or customer service. In this way, you can get detailed information about all the topics that come to your mind. Make sure that the company's full address and phone number are included on the website. If you are going to shop from a company you do not know, take note of all the telephone / address information of the store where you purchased the product before making your purchase. If you are not sure, please confirm by calling before shopping.
2. Credit Card Provisioning Problems?
Your credit card may not be approved during your order for different reasons:
Among these reasons, the main ones are;
countable.
To get help with your credit card approval problems, you need to contact the bank from which you purchased the card.
3. When will I receive my order?
When the products in your order from our website arrive, you can open and check the cargo package after signing the delivery receipt while the cargo officer is with you. If there is any mistake or deficiency in the package content, you can prepare a cargo report and send it back to us or provide information.
All products sold by Eliftuning.com are checked for damage at the time they are picked up from the vendors to be delivered to our valued customers and packaged to be delivered to the cargo company. There is no possibility that any product from our company will be sent damaged.
Orders you place over the weekend will be processed on Monday as we do not work on Sundays. However, confirmation of your orders placed on the weekend and your order number will be sent to your e-mail address by the system, even on Sunday.
5. Can my Delivery and Billing addresses be different?
You can enter different Delivery and Billing addresses that will appear in the purchasing steps.
6. Is Shipping Paid on eliftuning.com?
At eliftuning.com, shipping is FREE for you, our customers, on all products with SURAT KARGO within TURKEY for your purchases over 50 TL.
Apart from this, we can send your products with all cargo if you pay the FEE.
7. Do you have the opportunity to deliver abroad?
All shipments made on our site are delivered to the address specified during the order. Goods cannot be delivered from the cargo branch.
If the recipient is not at the address, a second visit is made to the relevant address for delivery.
When registering for membership and entering your address information, your phone numbers must be recorded carefully and accurately. To ensure security, if we cannot contact you, your order will be canceled and your fee will be refunded.
REGARDING THE PURCHASING STAGE
1. Is membership to eliftuning.com paid?
There is no membership fee required on our site. By becoming a free member of our site, you will be informed about innovations and campaigns regarding the products in your field of interest, and you can make comments and recommendations about the products.
2. eliftuning.com I Forgot My Password. How Can I Login?
By clicking the member login link on the home page of our site, entering your e-mail address and clicking the forgot password button below, your password will be automatically sent to your e-mail address.
3. How can I shop from eliftuning.com?
You can shop by clicking the immediate link on the product without becoming a member of our site. If you want to shop as a member, you can sign up by using the " I Want to Become a Member " button on our home page.
After entering your membership information on the site, you must add your product to your cart.
You can go to the next screen with the Buy Now button from your cart. After filling in your Delivery and Billing address information, you will come to the Payment screen, where you can select the payment method you want and continue your order by clicking the 'make payment' button below.
Do not forget to enter your credit card information correctly on the payment screen. If you do not want to pay by credit card, you can use the Money Transfer payment options above the credit card option. Do not forget to note the account number information.
4. How can I increase the number of products I add to my cart?
You can increase or decrease the number of products you add to your cart from the box that says product quantity on the My Cart page.
5. I want to remove items from my cart, what should I do?
You can decrease the number of products you add to your cart from the box that says product quantity on the My Cart page. Or you can delete the product you have chosen from the cart by checking the box to the left of the product name and clicking the "Delete" link at the bottom left of the page.
6. Do the products sold on eliftuning.com have a warranty?
All products we sell are under the warranty of the importer or manufacturer company, and repairs or replacements are carried out by the company and its authorized services.
You can have your defective product repaired or replaced under warranty by contacting the nearest authorized service, which you can find in the warranty document or user manual, together with the invoice and/or warranty certificate. When you have a problem with the Authorized Service, you can contact us.
Sending your defective products directly to the nearest authorized service will allow you to get faster results. Since we do not have a repair center within our organization, we do not intervene in the products. For this reason, the products you send to www.eliftuning.com are sent to authorized services by us and the results are awaited.
Some authorized services can also accept products by cargo or have the product picked up directly from you. Please ask for if they give a service in this field or not.
For products with serial numbers, authorized services can easily find the warranty coverage from the serial number of the product and start repairs.
Please do not send products for product returns or exchanges without using the Product/Return Transactions section in customer services.
7. How can I make payment?
9. Will I Have Stock Problems on eliftuning.com?
eliftuning.com has its products in stock. However, due to factors arising from the supply of products and market conditions, it is possible that some products are not in stock or may not be available temporarily. In such cases, you will be informed immediately.
10. My order has been confirmed, what should I do?
After your order appears on the Confirmation screen, your order number will be sent to your e-mail address defined in your user information, and after the necessary security procedures are completed, your products will be sent to your delivery address by the cargo company .
REGARDING AFTER SALES
1.What should I do if I want to return the product I purchased?
İade etmek istediğiniz ürünün faturası kurumsal ise, geri iade ederken kurumun düzenlemiş olduğu iade faturası ile birlikte göndermeniz gerekmektedir. İade faturası ürün birim fiyat + kdv şeklinde kesilmelidir.
2.İade süresi kaç gün?
3.İade şartları nelerdir?
İade Şartları
İade etmek istediğiniz ürün, ürünler ayıplı ise kargo ücreti tarafımızdan karşılanmaktadır. Bu gibi durumlarda anlaşmalı olduğumuz kargo şirketi ile gönderim yapmanız gerekmektedir. Aksi durumda kargo ücreti size aittir.
İade etmek istediğiniz ürün ile birlikte orijinal fatura (sizdeki bütün kopyaları) ve iade sebebini içeren bir dilekçe göndermeniz gerekmektedir.
For products that may cause incompatibility problems when choosing a product, you should definitely order by getting technical support regarding compatibility. Returns of these types of products are not possible when the original packaging is opened.
There are absolutely no refunds for products such as body kits produced specifically for your vehicle, such as painted body kits or seat covers produced specifically for your vehicle.
